Credit and Collections Coordinator

Responsibilities and Duties

  • Negotiate and collect payments, for past due customer balances, based on specific criteria and time frames established by the company
  • Review orders that go on credit hold due to the customers exceeding their established credit limits
  • Release these orders based on collection of past due balances or credit limit increases
  • Research and resolve short payments and problem invoices with customers and/or salesperson
  • Maintain clean and accurate account information for customer accounts
  • Identify and deescalate potential legal and collection problems
  • Provide credit references for select customers
  • Participate in various company audits
  • Maintain required performance levels/call volume
  • Provide excellent customer service to our clients and internal personnel
  • Special projects as assigned by the Credit Manager

Qualifications and Skills

  • Minimum 2 years business to business collection & credit experience
  • Knowledge of commonly-used concepts, practices, and procedures in the collection & credit field
  • Knowledge of the Fair Debt Collection Practices Act and D&B reports
  • Professional phone etiquette along with good written communication skills
  • Ability to multi-task, and be detailed orientated in a fast paced environment
  • Strong proficiency in MS Word and Excel

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